Short answers to common questions about Certified Content Mail.
Regular Certified Mail can show mailing and delivery activity. It does not prove what was inside the envelope.
Certified Content Mail adds a content record: a photograph of the printed document, envelope, Certified Mail label, tracking number, and timestamp before the envelope is sealed.
After mailing is confirmed, we email your Certificate of Mailed Content™ and receipt.
Short, text-based, professional correspondence works best: notices, letters, requests, appeals, cancellations, and similar documents.
We reserve the right to reject a document if unlawful, obscene, or otherwise inappropriate material is noticed during processing.
The certificate depends on one clear photograph. A short document keeps the printed pages, envelope, label, tracking number, and timestamp legible in a single evidence image.
Most orders are printed, photographed, and mailed within 24 hours. Weekend and holiday orders usually mail the next business day.
If USPS does not confirm possession of the mailpiece within 7 calendar days, the order may be canceled and you will not be charged.
It is the evidence photograph we email after confirmed mailing. It shows the printed document staged with the envelope, Certified Mail label, USPS tracking number, and timestamp.
We store a SHA-256 fingerprint of the certificate file in a public record. The public record does not contain your document or the certificate image.
To verify a certificate, use the Verify Evidence page or manually compare the certificate file's SHA-256 hash with the public record.
No. The public record stores only a digital fingerprint of the certificate file. Without the original certificate file, that fingerprint does not reveal the document contents.
The public verification record is permanent.
The certificate file is emailed to you once. It is your responsibility to preserve this certificate file.
Yes. Certified Mail provides USPS tracking and delivery or delivery-attempt activity. Your tracking number appears on the certificate.
If you need USPS delivery documentation, use the tracking number directly with USPS. Optional USPS services, such as Electronic Return Receipt, may provide additional delivery evidence.
Certified Mail generally requires a signature for delivery. If no one is available, USPS may leave a notice for pickup or redelivery.
Electronic Return Receipt is an optional USPS add-on that may provide an image of the recipient's signature and delivery date.
After your order is processed, use your USPS tracking number to request or retrieve return receipt information directly from USPS.
Restricted Delivery limits who may sign for the letter, restricting delivery to only the named recipient.
Use the USPS tracking number shown on your Certificate of Mailed Content™.
We may also update the public record with delivery activity when available, but USPS tracking is the primary source for delivery status.
The recipient sees the sender name, return address, and sender email address on the mailed materials.
The certificate emailed to you also contains mailing details. The public record does not expose your document, addresses, or certificate image.
We keep files only as needed to process the transaction and provide support, as described in the Terms & Conditions. Preserve the certificate file we email to you; it is your evidence record.
Your payment account is authorized during checkout. The charge is captured only after the mailing is confirmed.
If the order cannot be completed, the authorization expires or is canceled and you are not charged.
Contact support immediately if you placed an order by mistake. We will try to cancel it, but cancellation cannot be guaranteed once processing has begun.
Check your spam folder first. If you still do not see it after 7 days, contact support with your order ID and the email address used for the order.
Order issues must be reported within the time limits stated in the Terms & Conditions.